Zoom FAQ

A general guide on how to join a Zoom meeting on Windows, Mac, and Mobile devices. You can also watch this video here on how to join a Zoom meeting.

Attending a meeting soon? join a test meeting to familiarize yourself with Zoom.

 How to join via Email invite

Click the join link in your email or calendar invitation.

Depending on your default web browser, you may be prompted to open Zoom.

  • If you have Zoom installed on your computer, Select "Allow"
  • If you do not have the Zoom app installed on your computer or device, deeper on the screen you'll see "Join from your browser." Use this to join the meeting.

A screenshot of the Zoom launching page that displays instructions on how to start a ZOOM application. In addition there are options to download and run Zoom as a separate application. At the bottom of the screen is the choice to "Join from your browser." This last is highlighted to show it is the choice discussed in the directions.

  • If joining from a mobile device, you will be prompted to download the Zoom app before accessing the meeting.

A screenshot of The Zoom Meeting page that displays the following options: "Join Meeting," "Download from Google Play" and "Download from Zoom."

  • You're in! Enjoy the meeting!

 How to join on Windows | Mac

  1. Open the Zoom desktop client.
  2. Join a meeting using one of these methods:
    • Click Join a Meeting if you want to join without signing in.
    • Sign in to Zoom then click Join.
  3. Enter the meeting ID number and your display name.
    • If you're signed in, change your name if you don't want your default name to appear.
    • If you're not signed in, enter a display name.
  4. Select if you would like to connect audio and/or video and click Join.

 Android

  1. Open the Zoom mobile app. If you have not downloaded the Zoom mobile app yet, you can download it from the Google Play Store (look for the Zoom app).
  2. Join a meeting using one of these methods:
    • Tap Join a Meeting if you want to join without signing in.
    • Sign in to Zoom then tap Join.
  3. Enter the meeting ID number and your display name.
    • If you're signed in, change your name if you don't want your default name to appear.
    • If you're not signed in, enter a display name.
  4. Select if you would like to connect audio and/or video and tap Join Meeting.

 iOS

  1. Open the Zoom mobile app. If you have not downloaded the Zoom mobile app yet, you can download it from the App Store (Zoom App).
  2. Join a meeting using one of these methods:
    • Tap Join a Meeting if you want to join without signing in.
    • Sign in to Zoom then tap Join.
  3. Enter the meeting ID number and your display name.
    • If you're signed in, change your name if you don't want your default name to appear.
    • If you're not signed in, enter a display name.
  4. Select if you would like to connect audio and/or video and select Join.

 Web Browser

Google Chrome

  1. Open Chrome.
  2. Go to nycdoe.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.
    • If this is your first time joining from Google Chrome, you will be asked to open the Zoom client to join the meeting.
    • You can check Always open these types of links in the associated app to skip this step in the future.
    • Click Open Zoom Meetings (PC) or Open zoom.us (Mac).

Safari

  1. Open Safari.
  2. Go to nycdoe.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.
  5. When asked if you want to open zoom.us, click Allow.

Microsoft Edge or Internet Explorer

  1. Open Edge or Internet Explorer.
  2. Go to nycdoe.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.

Mozilla Firefox

  1. Open Firefox.
  2. Go to nycdoe.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.
    • If this is your first time joining from Firefox, you may be asked to open Zoom or the Zoom installer package.
    • To skip this step in the future, check Remember my choose for zoommtg links.
    • Click Open Link.

 

 Messaging

If you are online, with the Zoom desktop client or mobile app, others will have the ability to send you a meeting request via instant message. You will receive an incoming message notification displaying who is calling along with a ringtone. Select Accept to join the meeting with the person who is calling you.

 

Telephone

  1. On your phone, dial the teleconferencing number provided in your invite.
  2. Enter the meeting ID number when prompted using your dialpad.

Note: If you have already joined the meeting via computer, you will have the option to enter your 2-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter in your participant ID.


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